Member Login
   
 CRA Policies      
 


Return / Refund Policy

We do not accept returns and we do not offer refunds .


Privacy Statement

This privacy statement (also referred to as CRA's Privacy Policy) explains our privacy practices for our members who: use our website, www.calrental.org. 

  

CRA's Commitment to Privacy

We respect your right to privacy. Your ability to make informed choices about the uses of your information is important to us. This privacy statement explains our policy regarding the collection, use, disclosure and protection of personal information. The terms of this privacy statement apply to information collected from you, unless different terms are specified, or in another form or contract we provide you and you consent to those terms by participating in the program, or otherwise. The links below provide detailed information about our privacy practices:

  1. What is Personal Information?
  2. Collection of Personal Information
  3. Use of Personal Information by CRA
  4. Sharing of Personal Information
    1. Order Fulfillment
    2. Member Services
    3. Our Contractors
  5. Other Uses and Disclosures
  6. Protection of Personal and Credit Card Information
  7. Choice
  8. Questions or Concerns
  9. Changes to this Statement

A. What is Personal Information?

Personal information is information that identifies an individual or is directly associated with a specific person or entity such as a name, address, telephone number, email address, credit card number, or information about activities which can be directly linked to that person. Personal information also includes information for processing of Member Services. In all circumstances, other than a choice to opt-out (see Choice below), reference in this policy statement to "you" or "your" also includes others added onto your membership by you. Reference in this statement to "information you provide" includes information provided by you, or others added on.

Our definition of personal information does not include "aggregate" information. Aggregate information is data we collect about a group or category of products, services or website visitors, from which individual identities have been removed. In other words, information about how you use a service may be collected and combined with information about how others use the same service, but no personal information will be included in the resulting data. Likewise, information about the products you purchase may be collected and combined with information about the products purchased by others. Aggregate data helps us understand trends and Members' needs so that we can better consider new products and services, and tailor existing products and services to Members' desires.

To top of page


B. Collection of Personal Information

We collect the personal information that you provide us, such as when you:

  • sign up for or renew your CRA membership;
  • register to use www.calrental.org;
  • place an order or purchase products or services online, by telephone, mail or facsimile;
  • contact us for any reason, such as by replying to inquires by mail, fax or through our website, by telephone, or in person; or
  • sign up for or participate in our various Member Services (see Member Services below).

We may automatically collect some information when you visit our website, such as your computer's network address and operating system, the site from which you linked to us, your site activity and the time and date of your visit. This information may be collected through the use of "cookies". We also receive information from third parties who provide Member Services or products (see Member Services below) and we may combine this information with the other personal information we maintain about you. In either case, this policy statement governs this information.

To top of page


C. Use of Personal Information by CRA

The personal information we collect is generally used to process your requests or transactions, provide you with high-quality service, tell you about opportunities we think will be of interest, and understand your needs so that we can serve you better. For example, we may use your telephone number, your email or your postal address to: (1) alert you about safety issues; or (2) communicate membership opportunities and programs.
To top of page


D. Sharing of Personal Information

We do not sell, rent, share or disclose personal information to third parties without your prior consent, except in the limited circumstances described below:

  1. Order Fulfillment
    We may provide to a third party information that is necessary to fulfill an order you have placed with us. For example, if you request shipment for a purchase, we may provide your address to the shipping carrier, and if you pay by a credit or debit card, your card number and sales transaction information are passed on to the card processor and/or issuer (including their service providers such as fraud verification services). However, we give suppliers, and others involved in the commerce distribution chain only the information needed to provide you the products or services you order, such as shipping and/or billing address, email address, telephone number and product orders. Moreover, we require them to keep the information confidential and not to use it for other purposes. We are not responsible for any additional information you provide directly to these parties, and we encourage you to become familiar with their practices before disclosing information directly to them.

  2. Member Services
    We offer special products and services to our members that are provided by third parties ("Member Services"). We may share your name, postal address, email address and membership status, number and type ("Member Information") with these third parties in order to notify you of their offerings, to determine whether, or at what level, you qualify for the products, offerings or services, and to evaluate new and existing products, offerings or services. If you prefer that we not share Member Information with third parties, you can contact us at any time.

    These third parties are required not to use personal information we share for any purposes other than providing the requested services. We are not responsible for any additional information you provide directly to these parties, and we encourage you to become familiar with their privacy and security practices and policies before disclosing information to them. If you provide additional information to third parties, they, subject to applicable laws and their privacy policies, may share with us the information you provided and information about your use of the services. In some cases, these third parties may require as a condition of providing services to you that you authorize them to share information with us. If we terminate our relationship with a third party, information you provided to them may be returned to us, and we may provide that information to a new third party offering the same or similar services.

  3. Our Contractors
    We may contract with others to perform tasks or services on our behalf. For example, we might retain a company to process credit card payments, to email information about special offers, or to analyze data. If any of our contractors need access to your personal information, we require that they promise to use the information only to perform the tasks we have engaged them to perform. We also require that they maintain the confidentiality of the information and/or return the information to us when they no longer need it.

To top of page

E. Other Uses and Disclosures
In addition, we may use or disclose personal information in the good faith belief that we are lawfully authorized to do so, or that doing so is reasonably necessary to protect you, to comply with legal process or authorities, to respond to any claims, or to protect the rights, property or personal safety of our members, our employees or the public. Information about our members, including personal information, may be disclosed or transferred as part of, or during negotiations of, any merger or sale of company assets or acquisition.
To top of page


F. Protection of Personal and Credit Card Information
We have adopted security measures in an effort to protect personal information from loss, misuse or alteration while it is under our control. We use technical, contractual, administrative and physical measures in an effort to protect against unauthorized access. Personal information we collect is stored electronically and may be combined with other membership information.
We collect, process and maintain payment information, including credit card information, in compliance with the data security rules adopted by credit card companies such as Visa, MasterCard and American Express. This means that we do not retain debit card PINs or credit card security codes, and that any time we maintain a credit card number, such as when you create an online account, we use access controls and strong encryption to protect it.

Further, when you enter personal information online, that information is encrypted using a security protocol, which encrypts all information prior to transmitting it over the Internet. We also use a security protocol to allow you to securely view your online account and registration information.

Online account information is accessible only by using a password. To protect the confidentiality of personal information in your online account, you must keep your password confidential.  You are responsible for all uses of www.calrental.org by anyone using your password. If others have access to your computer or email, they may be able to find your password and obtain information about you (such as your credit card number), or change information in your user profile. Please advise us immediately if you believe your password has been misused.
To top of page


G. Choice
We give you the opportunity to opt-out of receiving certain information or to request that certain information not be shared with third parties, by giving you numerous methods to inform us of your decision. If you do not want us to share member information with third parties, you can: write us at: CRA, PO BOX 348420, Sacramento, California 95834.

To top of page


H. Questions or Concerns
If you have any questions or concerns about this privacy statement or would like to contact us for any reason, you can do the following:

  1. Write us at: CRA, PO BOX 348420, Sacramento, California 95834.

I. Changes to this Statement
We reserve the right to change this privacy statement at any time, but will alert you that changes have been made by indicating at the top of the privacy statement the date it was last updated. We encourage you to review our privacy statement to make sure you understand how information you provide will be used. If there is ever a material change to how we use information you provide and the new uses are unrelated to uses we disclose in this statement, we will communicate the changes in advance.

To top of page